Customer Support

We are committed to providing 24/7 support for all Oceaneering® C-Nav™ products and services. Contact us by phone at any of the numbers below, or via email at

  • North and Central Americas
    +1 337 210 0000

  • South America
    +55 (21) 9 7629 9606

  • Europe
    +44 (0) 1284 703 800

  • Africa
    +27 79 677 4667

  • Asia and Middle East
    +65 6501 4509

We provide convenient online access to a customer portal, helpdesk, reference guides, and other resources to help make the most of our positioning solutions.

Hardware Support

C-Nav2050 Firmware Version: 5.1.18 (NCT-2100D)
Please email to obtain the latest firmware from C-Nav.

C-Nav2050 Firmware Version: 3.3.2 (NCT-2000D)
Please email to obtain the latest firmware from C-Nav.

C-Nav1010 Firmware Version: 2.2.12
Please email to obtain the latest firmware from C-Nav.

C-Nav2000 Firmware Version: 14.3
Please email to obtain the latest firmware from C-Nav.

Software Support

Contact Us | Customer Support

Company page Since our founding in the early 1960s, Oceaneering has expanded and grown globally to service several industries such as the offshore energy industry, defense, entertainment, material handling, aerospace, science, and renewable energy industries. In 1964, Mike Hughes and Johnny Johnson formed a Gulf of Mexico diving company called World Wide Divers. The company grew in response to increasing demand for their services and in 1969 merged with two other diving companies to form Oceaneering International, Inc. To solve the toughest challenges, we do things differently, creatively, and smarter. As your trusted partner, our unmatched experience and truly innovative portfolio of technologies and solutions give us the flexibility to adapt and evolve, regardless of market conditions. Our mission is to solve the unsolvable. We thrive by creating industry-changing technically creative solutions for the most complex operational challenges under water, on land, and in space. Our five core values establish a common culture and demonstrate what is most important for us as a company. Since the beginning, the company has transformed from a small regional diving company into a global provider of engineered products and services. Today, we develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of work class ROVs. Additionally, we are a leader in offshore oilfield maintenance services, umbilicals, subsea hardware, and tooling. We also serve the aerospace, defense, and theme park industries. Underpinning everything we do, safety is not only the foundation of our core values, but it is vital to our unmatched performance record and company culture. The industries we serve are as diverse as they are complex. Whether we are engineering deepwater umbilicals or developing robotics for aerospace applications, the safety and health of our employees, vendors, and customers is an integral part of our day-to-day business. If we are working, then our responsibility is to be working safely. Since our inception in 1964, we have placed a high value on employee safety—from diving services and subsea inspection to vessel-based installation operations. We have and will continue to evolve not only our health, safety, and environmental (HSE) processes, but those of the industries in which we work. Although we have been fatality-free since 1999, our HSE journey goes beyond statistics. As our portfolio of services has grown, we have continued to prioritize and advance our approach to HSE.