Customer Care Program

Ensure the continuity and performance of your mobile robots with our expert customer care program.

We offer quick, professional support anywhere in the world

With offices in more than 25 countries, together with a broad partner network, we operate with a focused understanding of your local needs.

Our Customer Care program maximizes your robot uptime

Preventive And Corrective Maintenance 01 |  | Preventive And Corrective Maintenance 01

Preventive and Corrective Maintenance

Maintenance schedules can be developed to fit your needs, from regular visits to full-time resident support conducted by us or one of our preferred partners. Our maintenance program includes regular inspections and continuous fine-tuning of your mobile robot as well as cleaning and preventive replacement of worn parts.

Vehicle And Software Health Check 01 |  | Vehicle And Software Health Check 01

Vehicle and System Health Check

We provide all analytics and health reports, describing the status of your robots, system, and operational performance. Our analyses will enable you to maximize operational performance and ensure accurate maintenance planning by your team.

Helpdesk And Hotline 01 |  | Helpdesk And Hotline 01

Helpdesk and Hotline Support

We staff an online help desk facility, available Monday to Friday, for technical support and other requests. We also offer 24/7 hotline support service, staffed by an expert team.

Square Parts 01 |  | Square Parts 01

Spare Parts

Resolve breakdowns promptly with our spare parts program. By working together, we can establish a program that will best meet your needs and minimize the risk of unplanned downtime.

Annual Safety Check 01 |  | Annual Safety Check 01

Annual Safety Check

We perform yearly vehicle checks to verify that the robots are able to perform safely and meeting standards. These tests are executed following legal guidelines and regional safety standards.

Employee Training 01 |  | Employee Training 01

Employee Training

We offer training programs customized to meet the specific needs of your operation. These training programs can be repeated as refresher courses, as introduction training for new employees, or to further develop your system specialists.

Please contact us if you want more information:  

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Contact Us | Customer Care Program

Company page Since our founding in the early 1960s, Oceaneering has expanded and grown globally to service several industries such as the offshore energy industry, defense, entertainment, material handling, aerospace, science, and renewable energy industries. In 1964, Mike Hughes and Johnny Johnson formed a Gulf of Mexico diving company called World Wide Divers. The company grew in response to increasing demand for their services and in 1969 merged with two other diving companies to form Oceaneering International, Inc. To solve the toughest challenges, we do things differently, creatively, and smarter. As your trusted partner, our unmatched experience and truly innovative portfolio of technologies and solutions give us the flexibility to adapt and evolve, regardless of market conditions. Our mission is to solve the unsolvable. We thrive by creating industry-changing technically creative solutions for the most complex operational challenges under water, on land, and in space. Our five core values establish a common culture and demonstrate what is most important for us as a company. Since the beginning, the company has transformed from a small regional diving company into a global provider of engineered products and services. Today, we develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of work class ROVs. Additionally, we are a leader in offshore oilfield maintenance services, umbilicals, subsea hardware, and tooling. We also serve the aerospace, defense, and theme park industries. Underpinning everything we do, safety is not only the foundation of our core values, but it is vital to our unmatched performance record and company culture. The industries we serve are as diverse as they are complex. Whether we are engineering deepwater umbilicals or developing robotics for aerospace applications, the safety and health of our employees, vendors, and customers is an integral part of our day-to-day business. If we are working, then our responsibility is to be working safely. Since our inception in 1964, we have placed a high value on employee safety—from diving services and subsea inspection to vessel-based installation operations. We have and will continue to evolve not only our health, safety, and environmental (HSE) processes, but those of the industries in which we work. Although we have been fatality-free since 1999, our HSE journey goes beyond statistics. As our portfolio of services has grown, we have continued to prioritize and advance our approach to HSE.