Our lifetime service program helps ensure the continuity and performance of our AGVs and software for the duration of their use.
We offer quick, professional support anywhere in the world.
With offices in more than 25 countries, and with the presence of our local partners, we operate in close proximity to you and with in-depth understanding of local culture.
The following services are available for maximum AGV system uptime.
Preventive and Corrective Maintenance
Includes regular inspection and adjustment of the AGV system as well as cleaning and preventive replacement of specific parts. We also provide analytical troubleshooting to find solutions to avoid unplanned shutdowns.
We staff an online help desk facility available, Monday to Friday, for technical support and customer reporting. Our help desk capabilities can be extended with hotline support, which is available 24/7.
Vehicle and Software Health Check
We provide vehicle and software health reports describing the status of your AGVs, enabling planning of maintenance activities by your team.
Critical spare parts can be made available onsite to minimize the risk of downtime.
Annual Safety Check
We perform yearly vehicle checks to verify that the AGVs are able to perform safely, including any safety certifications that might be legally required in your country.
We train all Oceaneering employees involved directly or indirectly with the operation of AGVs. We offer training programs customized for specific needs, which can be repeated as either refresher courses or as training for new employees.