We offer quick, professional support anywhere in the world for Oceaneering AGV systems
With offices in more than 25 countries, together with a broad partner network, we operate with a focused understanding of your local needs.
Our Customer Care program maximizes AGV system uptime with the following services
Preventive and Corrective Maintenance
Maintenance schedules can be developed to fit your needs, from regular visits to full-time resident support conducted by us or one of our preferred partners.
Our maintenance program includes regular inspections and continuous fine-tuning of your AGV system, as well as cleaning and preventive replacement of worn parts. We also provide analytical troubleshooting to help avoid unplanned shutdowns.
Vehicle and System Health Check
We provide vehicle and system health reports describing the status of your vehicles, system, and operational performance. Our analyses will enable you to maximize operational performance and ensure accurate maintenance planning by your team.
Helpdesk and Hotline Support
We staff an online help desk facility, available Monday to Friday, for technical support and other requests. We also offer 24/7 hotline support service, staffed by an expert team.
Resolve breakdowns promptly with our spare parts program. By working together, we can establish a program that will best meet your needs and minimize the risk of unplanned downtime.
Annual Safety Check
We perform yearly vehicle checks to verify that the AGVs are able to perform safely and meeting standards. These tests are executed following legal guidelines and regional safety standards.
We offer training programs customized to meet the specific needs of your operation. These training programs can be repeated as refresher courses, as introduction training for new employees, or to further develop your system specialists.